By accessing this website or scheduling services with Roenter Clean LLC (“Company”, “we”, “us”, or “our”), you agree to comply with and be bound by the following Terms & Conditions. If you do not agree, please do not use our website or services.
These Terms apply to all visitors, customers, and users who access or use our website or services.
Roenter Clean LLC provides residential and commercial cleaning services including:
Service availability may vary based on location, scheduling availability, property access, and other operational factors.
We reserve the right to refuse or cancel services when necessary for safety, legal, or operational reasons.
Please remember we give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive & find that the job will require extra time we’ll call you to let you know if we are unable to reach you, the crew will have to leave & you will be charged the cancellation fee.
We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards, ROENTER CLEAN will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid.
Quotes provided through our website, phone, or email are estimates based on the information provided by the customer.
Final pricing may vary depending on:
Customers will be notified of any pricing changes before service is performed.
Customers may schedule services through our website, phone, or approved communication methods.
By scheduling a service, you agree to:
Missed appointments or last-minute cancellations may result in a rescheduling fee.
Use of Homeowner’s Vacuum and broom
Your safety is very important to us. To prevent cross-contamination or dust mite transfer from one house to another one we ask our customers to provide a broom and a vacuum.
It is not mandatory but it highly advise.
We will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.
Cleaning Supplies
We provide the equipment & products needed to thoroughly clean your home, if you require us to use green cleaning products only, please let us know before we start the service.
If you require us to use your cleaning supplies, note that we are not responsible for any damage associated with those products. When this request is made we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible.
Items We Cannot Clean
Mold removal is a specialty, we cannot be liable for any mold-related risks in clients’ homes.
We cannot clean hoarding homes or areas containing any animals & humans’ body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine, or excretions.
Unreachable Areas & Heavy items
For safety & liability reasons our cleaners can’t climb higher than a step stool or work outside of your home. Cleaners can’t move objects more than 35 pounds, if you would like to clean behind heavy objects, please move prior to cleaning.
Breakage/Damage & Loss Policy
While an occurrence is rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home, we carry insurance for damage or breakage caused by our cleaners.
We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process, these items include but are not limited to the following
Artwork, Collectibles & Family Heirlooms
These items are expensive & impossible to replace, the client should point out such items to us before starting service, please advise us on how you would like your fragile items handled & their care.
Notification must be made within 24 hours of breakage/loss of any personal items. Identical replacement is always attempted but not guaranteed.
Cleaners Arrival Window
We schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain low prices & avoid trip fees. If you require a specific time we will make every effort to accommodate your request, however, no times are guaranteed.
Due to the unpredictable nature of our business & unforeseen circumstances, traffic jams, weather, and mechanical problems, allow us the flexibility of scheduling our cleaning between 8:00 am & 4:00 pm.
We generally do not run more than 30 minutes earlier nor more than 45 minutes later than the scheduled appointment time, if we are running late we will call you and/or text you.
Holidays
ROENTER CLEAN does not do holiday visits.
If your scheduled day falls on a holiday, we will contact you to reschedule, the following holidays will be observed:
Independence DayThanksgivingChristmas DayNew Year
Inclement Weather
We will be closed for business when weather conditions prevent ROENTER CLEAN County School Districts from opening.
Customers are responsible for preparing their property for service when required. This may include:
Failure to prepare the property appropriately may result in delays or rescheduling.
Payment is due upon completion of services unless otherwise agreed in writing.
We may accept:
Credit or debit cards
Electronic payment methods
Invoices for approved customers
Recurring services may be billed automatically based on the agreed schedule.
Late payments may result in additional fees or suspension of services.
We do not offer refunds, we have built our business providing our clients with the best possible service available, still, we realize that we are human, and things will from time to time get missed, should this happen email or call us within 24 hours & we will rectify the error at no charge.
By providing your phone number and contacting Roenter Clean LLC, you consent to receive communications related to your service, including:
Appointment confirmations
Service reminders
Follow up messages
Customer support communication
Message and data rates may apply.
You may opt out at any time by replying STOP to any message.
The content on this website is provided for informational purposes only.
You agree not to:
All website content including text, logos, and images are the property of Roenter Clean LLC unless stated otherwise.
While we strive to provide high quality services, results may vary depending on property condition and external factors.
Roenter Clean LLC shall not be liable for:
Our liability is limited to the amount paid for the service provided.
Our website may include links or integrations with third party platforms such as scheduling tools or payment processors.
We are not responsible for the policies or practices of these third parties.
We reserve the right to update or modify these Terms & Conditions at any time.
Updates will be posted on this page with a revised effective date.
Continued use of our services indicates acceptance of the updated terms.
If you have any questions regarding these Terms & Conditions, please contact us:
Roenter Clean LLC
Website: roenter.com
Phone: (561) 510-7198
Email: jean@roenter.com
Location: West Palm Beach, Florida, United States
Let Roenter Clean handle the hard work so you can enjoy a spotless home or office without the stress. We deliver reliable cleaning services backed by quality results and dependable service.
